What is Bonzoo?

Bonzoo is an exciting new online shopping store where buyers can easily search a range of quality products, learn more about products, buy affordable products online and have them delivered right to their door and all within the comfort of their own home.

Shoppers can filter their search options to find products with specific details, designs, colours, shapes and more, making the buying process easy and convenient for the time conscious.

Bonzoo customers can also sign up to our FREE Bonzoo eBuzz newsletter to stay up to date with all of the latest news, products, competitions, recipes, special offers and more. Keep an eye out for new products and brands coming on board at Bonzoo.

Why should I shop at Bonzoo?

Bonzoo makes searching for and buying affordable quality products easy. With a click of a button you can search a range of items including back packs, lunch boxes, lunch bags, lunch accessories, snack boxes, freeze items, drink bottles, stationery, environmentally friendly food movers and more and have them shipped directly to your door.

What can I buy at Bonzoo?

At Bonzoo you can buy school bags, lunch boxes, lunch bags, snack boxes, freeze items, drink bottles, stationery, environmentally friendly food movers and more for you and your kids. With more brands and products coming on board soon our aim is to be the one stop shop for all of your food moving needs.

You can also buy a range of combo packs mixing lunch boxes, drink bottles, snack boxes and more. Best of all by purchasing products in a combo pack you'll save heaps on your back to school products.

Which brands do you have on Bonzoo?

At Bonzoo our aim is to provide you with the great quality products at an affordable price and all with a click of a button.

We are proud and excited to launch the Bonzoo.com.au online shopping store with two of the biggest and best brands in the back to school market, Smash and Nude Food Movers.

Smash

Smash is all about attitude and it's their 100% attitude that they put into their products that makes them so unique. Smash is a tribe of passionate Aussies who deliver the absolute best designs that won't cost the world

100% original. 100% quality. 100% design. 100% Australian owned.
Not only Australia's number one back to school brand, Smash also leads the way with innovation and design in kitchenware, outside dining, BBQ accessories, freeze and cooling products, baby bags, home and media storage.

Smash for you, Smash for life!

Nude Food Movers

Nude Food Movers = a healthy body + a healthy planet!
Hailed as the best thing since sliced bread – and the ultimate way to keep that bread fresh, the Nude Food Movers range consists of lunch, sandwich and snack boxes, stackable snack tubes, banana and muffin movers and neoprene covers.

The Nude Food Movers range by Smash, is designed with a space for everything to eliminate the need for portion packing and wrapping. It's never been easier to pack nutritious, environmentally friendly lunches and snacks for school and work.

If you haven't already, it's time to join the Nude Food Movement!

What payment options do you offer on Bonzoo?

At Bonzoo we offer a number of secure payment facilities such as eWAY and PayPal accepting Mastercard and Visa credit cards.

What is your returns policy?

Please refer to our returns policy

What are your delivery charges on products purchased?

As a valued Australia Post customer we have negotiated special rates which we can pass on to you, our valued Bonzoo customer by offering a fixed rate delivery service of only $7.95 per delivery, anywhere in Australia for as many items as you purchase. Whether you buy one lunch box or 5 combo packs you only pay $7.95 for delivery.

View our full delivery policy in our terms and conditions

How long will my product take to be delivered?

At Bonzoo we strive to ensure your product is received within the fastest time possible. We use Australia Post's eParcel facility to ensure your product can be tracked and delivered to you as quickly as possible.

Most products will be delivered within 7 working days however in some circumstances when an order is placed on a weekend or public holiday, please allow an extra few days for delivery. Most metropolitan areas will receive their delivery within 1-3 business days after your order has been dispatched.

Below is a more detailed outline of delivery times.

* Remote areas allow up to an additional 5 business days

Please note:
Days refer to business days and refer to the estimated delivery days once your order has been dispatched from the warehouse.

Can my product be delivered to a PO Box?

At Bonzoo we use Australia Post's eParcel system to deliver your products. As part of Australia Post's service we can deliver your parcel to a PO Box.

Do I need to sign for my product upon delivery?

At Bonzoo we strive to ensure your product is received as quickly, simply and safely as possible. So that we can ensure your product has been received and is safe we require you to sign when your product has been delivered by Australia Post.

What if I'm not home when my product gets delivered?

The team at Bonzoo understand you may not always be at home at the time of delivery. If you are not home you will be left a delivery note from Australia Post confirming which Post Office your Bonzoo package has been left at. You will then need to take your Australia Post note to the designated Post Office to collect and sign for your package as per Australia Post's procedures.

How do I track the status of my product?

Once you purchase a product on Bonzoo you will be notified when your payment has been accepted, when your order has been dispatched from the warehouse of the manufacturer and will then be sent a link to track your product via Australia Post until your product arrives safely in your hands.

I live overseas. How do I purchase products on Bonzoo?

At present Bonzoo delivers products to addresses located within all states of Australia. You can however purchase from overseas and have your product sent to an address within Australia. If you would like a product posted to an overseas address please contact us at support@bonzoo.com.au

I purchased an item on Bonzoo.com.au and received the wrong item. What do I do?

If in the unlikely case you have received the wrong item by mistake please contact us immediately at support@bonzoo.com.au or on +61 3 9955 6556. Please ensure you have your order number handy so we can reference your order.

I purchased an item but never received it. What do I do?

If you have purchased an item via Bonzoo but your item has not been received please contact us at support@bonzoo.com.au or on +61 3 9955 6556 and have your order number and we will help to track down your order.

What if I have a problem with my product?

If you purchase a product via Bonzoo and the product has a fault, does not do what it is supposed to do or is significantly different from as described on our website, please contact us immediately via email at support@bonzoo.com.au with your order number, a description of the problem and, if possible, attaching a photo showing the problem. After you contact us, we will advise the next steps.

What if I change my mind?

At Bonzoo we're not happy unless you are!
We are pleased to accept returns where you change your mind about any product you purchase online so long as you:

• Contact us within 14 days of receiving your item, so we can confirm your purchase and confirm the return shipping address
• Return the item so that it arrives back to us within 10 days from the date we confirm the return shipping address
• Return the item unopened and in its original condition and packaging
• Pay your own costs for returning the item to us.

After we receive your returned item in accordance with these conditions, we will promptly refund your purchase price by way of your original payment method.

I've forgotten the password to my account. Can I reset my password?

If you have forgotten the password to your Bonzoo account simply click on the Forgotten password link either here or on the homepage under the Account tab and you will be sent a new password to your registered email address.

How do I contact Bonzoo?

If you want to contact the friendly customer service team at Bonzoo please email us at support@bonzoo.com.au or call us on +61 3 9955 6556. Our hours of operation are 8.30am to 5pm Monday to Friday Australian Eastern Standard Time.

If you are a brand or business wanting to advertise your products or services on Bonzoo either in our online shop or with a banner advertising campaign, please contact us at support@bonzoo.com.au or on +61 3 9955 6556.

How do I sign up to the Bonzoo eBuzz newsletter?

Go to the homepage to sign up to the Bonzoo eBuzz newsletter and stay up to date with all the latest brands, product information, competitions.

How do I advertise my products on Bonzoo?

If you are a brand wanting to advertise your products on Bonzoo please contact us at support@bonzoo.com.au or on +61 3 9955 6556