Bonzoo Pty Ltd Terms and Conditions
This website is owned and operated by Bonzoo Pty Ltd (ABN 67 526 958 230) of 33 Redland Drive, Mitcham, Victoria 3132 ("Bonzoo","us"," we")
These terms and conditions apply to any purchases made via this website, as well as general use and access to the website. You may only use or access this website, or purchase products via it, in accordance with and subject to these terms and conditions.
You should read these terms and conditions in conjunction with our Privacy Statement and any other notices and disclaimers which appear in this website (but only to the extent such notices and disclaimers are not inconsistent with these terms and conditions).These terms and conditions are subject to variation without notice and will apply as varied from time to time to all subsequent use and purchases by you.
You must have an open account to purchase products via this website.
You may apply to open a new account by providing us with all information which we may reasonably require. If we accept your application, we will provide you with login details for accessing your account.
You are solely responsible for any activity that occurs on your account and you must keep your account login details secure. You must notify us immediately of any breach of security or unauthorized use of your account. Although we will not be liable for any loss to you caused by unauthorized use of your account, you may be liable for loss to us or others caused by such unauthorized use.
We may close your account if you are, or are reasonably likely to be, in breach of these terms and conditions or your account remains inactive for a continuous period of 12 months. Closure of your account does not in any way affect your obligation to pay any amounts owing to us for product purchases prior to the date of such closure.
3. Purchasing products
As an individual intending to acquire products for personal, domestic or household use, you may use the features and functionality on this website to purchase products offered from time to time on this website.
You must not use this website to purchase products if you intend to resell or on-supply them to other parties in trade or commerce. If you wish to enquire about the wholesale supply of any products described on this website, please contact us at firstname.lastname@example.org or on +61 3 9955 6556
You must not purchase products via this website if you are under 18 years old (although your parent/guardian may be able to do so).
4. Product descriptions
The actual colours of products may vary slightly from those depicted on this website. We supply products on the basis that they will be used only for the specific purposes described on this website (if any). The selection of suitability of products to be used by children remains at the discretion of the purchaser. Our products should only be used by children under proper adult supervision. We may change the products offered on this website from time to time without notice.
5. Prices and delivery charges
All prices shown on this website are in Australian dollars, include GST and are subject to change without notice. Prices are displayed exclusive of delivery charges.
A standard delivery charge of $7.95 (including GST) will apply for each separate order you place through this website, irrespective of the number of items included in your order (up to a maximum of 20 items per order).
6. Payment and security
We only accept payments by major credit cards (including Visa, MasterCard and Diners Club) and payment by PayPal. We reserve the right to request additional evidence for proof of billing information prior to dispatching product orders.
All credit card payments will be transmitted through the eWAY gateway system. For your protection, your credit card order may be delayed to allow us to confirm your billing information with your financial institution. Your credit card statement will be marked "Bonzoo Pty Ltd" for purchases via this website. If you have any questions or concerns about a charge from us, please contact us at email@example.com or +6 3 9955 6556
This website uses Secure Sockets Layer (SSL) technology software for information transmission. Information submitted through this website (including your credit card details) is encrypted using the same 128-bit security commonly used by banks. Despite these security measures, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by you as a result of any fraudulent or unauthorised use of your payment method details (including your card details) by a third party.
7. Processing times
Our normal processing time for in-stock orders is 48 hours (excluding weekends and public holidays). You should typically expect to receive products within 7 days from the date of your order, however actual delivery times may vary depending on product availability and delivery address. We will contact you if we expect any substantial delay in processing your order or if a product you ordered is unavailable.
We deliver to addresses in Australia by our nominated carrier, currently Australia Post eParcel. We may change our nominated carrier from time to time without notice. Depending on the carrier applicable to your circumstances, tracking details may be available once your order has been dispatched.
Your order will be delivered Monday to Friday between 8am and 6pm (excluding public holidays). To help ensure safe and prompt delivery, you may choose to nominate your work address as your delivery address (if you are not going to be home during normal working hours), however please check with your employer before doing so. If no one is present when delivery is attempted, your order will be made available for collection from a nearby Australia Post retail outlet, as indicated on the calling card provided. A signature will be required upon delivery. If there are any issues regarding delivery of your order we may contact you using the daytime phone number you have previously provided us.
Please note that while we take all reasonable steps to ensure your product is delivered in a timely manner, delays may occasionally occur as a result of our carrier which we have no control over. If any delay is caused by an event out of our reasonable control or foresight (including delay caused by us receiving an incorrect delivery address), we will not be liable for any loss or damage incurred by any person as a result of such delay.
At present, we are unable to deliver to countries outside of Australia. Please contact us at firstname.lastname@example.org or +61 3 9955 6556 if you would like to register interest for supply to your region.
9. Order cancellation
Although it is rare that it would be necessary for us to cancel an order, we reserve the right to do so (in addition to the right to not accept any subsequent orders from you) if you:
- provide erroneous or insufficient information in relation to your credit card number, expiration date or card security value, billing information (including where the billing information you provide is different from information your financial institution has on record) or delivery address.
- are, or are reasonably likely to be, in breach of any of these terms and conditions,
in which case we will not be liable for any loss, cost or damage to any person (including customers) in respect of such cancelled order.
10. Returns policy
Please see our separate Returns policy for more information about product returns.
11. Website Content
(a) Content generally
You may only use any logos, images, text, drawings, trade marks, audio files, video files, software or any other type of file or subject matter on this website (Content) in accordance with these terms and conditions and as permitted otherwise under law.
(b) Intellectual property rights
Any intellectual property rights (including copyright and trade mark rights) in Content is owned by or licensed to us. You warrant to us that you own or have all necessary licences, rights, consents, and permissions to publish Content you submit using this website and you grant us a license to use, exploit and sub-licence all patent, trade mark, trade secret, copyright or other proprietary rights in and to such Content for publication via this website pursuant to these terms and conditions.
You may reproduce, download or print Content for personal use only and you must include the following copyright notice whenever doing so: "© Bonzoo Pty Ltd". All other reproduction, downloading or printing of any Content is prohibited except where specifically authorised in writing by us. Please contact us if you would like to use any of the material on this website for commercial or educational purposes.
(c) Features and functionality
We may make changes designed to improve the functionality and features offered in this website without notice.
Unless these terms and conditions say otherwise:
- information we provide in this website is subject to change without notice;
- whilst we take reasonable steps to ensure the accuracy and currency of the information provided on this website, we do not guarantee any information provided on this website is accurate or current; and
- we only provide information on this website on an "as is" basis and you rely on information so provided at your own risk.
(e) Website availability
We do not guarantee that this website or any section of this website or any link from this website will be available at any particular time. We do not accept any responsibility for any loss or damage caused by the lack of availability of this website or any links from this website for any period of time.
(f) Links to third party websites
The inclusion in this website of any hyperlinks or other pointers to any third party websites does not of itself imply our endorsement or approval of such third parties, their websites or their businesses or other activities.
12. Users outside Australia
This website may be accessed in Australia and throughout the world. We make no representations that the content of this website complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place from where you access this website.
If you have any questions or feedback in relation to this website or any products offers on this website, please contact us at email@example.com or +61 3 9955 6556
14. Restrictions on use
You must not use this website to do any of the following:
- on-supply or resell any products purchased via this website in trade or commerce;
- submit any Content (such as textual comments) which is not completely your own creation unless you have explicit authority from the Content licensor to use and sub-licence it to us;
- submit any Content which infringes any legal rights (including any intellectual property rights) of any third party;
- copy, reproduce, make available online or electronically transmit, publish, adapt, distribute, transmit, broadcast, display, sell, licence, or otherwise exploit any Content for any commercial purpose without our prior written consent or the consent of the respective licensors of the Content;
- sell to any third party advertising space in or on, or sponsorship rights in relation to, any Content you submit;
- solicit other users in relation to their Content for commercial purposes;
- submit any Content which contains, describes or refers to any acts, events or subject matters which we believe are not suitable for publication or cannot legally be published on this website. For example, you must not submit pornographic material, images of graphic violence or animal abuse, material showing or promoting illicit drug use, tobacco or liquor products, weapons, ammunition, material that is degrading or discriminates against an individual or a religion, sex, race or is in any other way offensive by ordinary community standards;
- cause harm to us or our advertisers, affiliates, resellers, distributors or vendors, or any customer of ours or our advertisers, affiliates, resellers, distributors or vendors;
- damage, disable, overburden, or impair this website (or any networks connected to this website) or interfere with anyone's use and enjoyment of this website;
- access this website using any automated process or service (such as a "robot" or "spider");
- engage in, facilitate or further any unlawful conduct.
We may immediately and without notice remove any Content from this website without us incurring any liability for any loss or damage, where such Content is not in accordance with these terms and conditions.
15. Legal matters
In these terms and conditions, unless the contrary intention appears:
- words importing the singular include the plural and vice versa;
- references to the words include and including must not be interpreted as being limiting;
- references to legislation includes any amendment to it, any legislation substituted for it, and any subordinate legislation made under it; and
- headings will be ignored in construing these terms and conditions.
(b) Assignment and novation
You must not assign or novate your rights or obligations under these terms and conditions without our prior consent. We may assign and novate our rights and obligations under these terms and conditions to any person without your consent.
(c) Liability and indemnity
You acknowledge that you enter and use this website at entirely your own risk. Except as provided in these terms and conditions and to the extent permitted by law, we are not responsible for any direct, special, incidental or consequential loss, damage, claim or other liability howsoever arising including whether from:
- breach of any warranty or other provision of these terms and conditions (except in relation to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions); or
- any failure or technical issues that limits or prohibits access to or use of this website.
You indemnify us and our officers, employees, agents and contractors for and against any liability, loss, damage or claim which we may suffer or incur as a result of any breach by you of these terms and conditions and any negligent or tortious act or wrongdoing by you in accessing or using this website.
You are solely responsible for payment of any tax or like liability that arises as a result of your using this website or acquiring products, and you indemnify us against any liability in relation to such amounts.
(e) Governing law and jurisdiction
These terms and conditions are governed by the laws in force in the State of Victoria and you must submit to the non-exclusive jurisdiction of the courts of the State of Victoria (including the Federal Court of Australia).
(f) Inability to carry out obligations
If we are unable to perform any or all of our obligations under these terms and conditions by reason of an event which is not reasonably within our control including omissions or impositions by federal or national government authorities, fire, flood, earthquake and other natural disasters, acts of god, war, revolution, strike, fuel shortages and shortage of raw materials, we are relieved of those obligations to the extent and for the period that they are unable to be performed.
(g) Our employees and agents
None of our employees or agents have the authority to vary these terms and conditions in individual cases.
The provisions of these terms and conditions will be deemed to be severable and any invalidity of any provision of these terms and conditions will not affect the validity of the remaining provisions of these terms and conditions.
(i) Transaction by minors
If we suffer any damage or loss as a result of a person who is under 18 years old entering into (or purporting to enter into a transaction via this website), we reserve the right to seek compensation from any parent or guardian of that person.
Any delay or failure by us to enforce any rights under these terms and conditions does not constitute waiver.
16. Discount vouchers
(a) 'Voucher' refers to any discount voucher, coupon, code or other such item that is issued by us for the purpose of granting discounted and/or free goods and/or services.
(b) Vouchers are only valid for purchases made via www.bonzoo.com.au and are subject to the normal Terms and Conditions of use of the website.
(c) Vouchers can only be redeemed during the online checkout process. Vouchers cannot be redeemed after the checkout process is completed nor can a refund or free or discounted good or service be issued in respect of a voucher after the checkout process has been completed.
(d) Any non-redeemed value of a voucher is forfeited if the redeemed value is less than the total value offered by the voucher.
(e) We reserve the right to cancel any voucher at any time.
(f) Vouchers are not transferable or redeemable for cash or other payment.
(g) Only one voucher can be applied to an order and vouchers cannot be used in conjunction with any other offer.
(h) Vouchers may have one or more eligibility criteria such as minimum quantity and/or value, and/or may only apply to certain products and/or at certain times. Refer to the specific criteria distributed with the voucher for details.
(i) Vouchers may have a limited number of redemptions including single-use vouchers. A voucher that has already been redeemed the maximum allowed number of times becomes invalid.
(j) Voucher discounts only apply to the product price, not to postage/handling or other applicable charges unless otherwise stated.
(k) If a voucher has a minimum purchase amount requirement, postage/handling or other applicable charges do not count towards the minimum purchase amount.
(l) Any 'Gift with purchase' promotions are only valid while stocks of the gift(s) last.
(m) Vouchers cannot be replaced if lost, stolen or deleted.